Based out of the Twin Cities, we're lucky to be surrounded and influenced by fat, commuter, roadie, mountain bike, and BMX communities. At Framed Bikes, we believe in a few basic things:
How do I take care of my bike now that I have it?
There are a few simple steps you can do to keep your bike lasting longer. First, always fill up tires to the recommended pressure every day. Second, lube your chain every three weeks. Third, if you get stuck in the rain, dry off your chain right away and apply lube.
What do I do if the bike arrived damaged?
If you open the box and see that there is any sort of damage, do not assemble the bike, leave it how it is take some pictures and call us right away. We want to get you a replacement part as soon as we can. Just have the photos and order number ready for a speedy swap.
Are flat tires covered under warranty?
No. If you get a flat tire, that is on you. Take it to your local bike shop and have them do the necessary repairs.
If I spray paint the rims, will that void my warranty?
Yes. If you spray paint a part and try to warranty it, you will be charged full price for the part plus shipping.
My bars are slipping. What do I do?
Please call us to explain the situation further. We can either give you pointers or swap them out for a new pair if necessary.
My brakes don't seem to be grabbing / stopping well.
One of the most common reasons for this is dirty rims. First, try to clean your rim with a cleaning agent such as Simple Green. A lot of dust can gather on the rim, making it tough for the brake pads to grab. If this doesn't work, please contact us right away as you may just need a new brake cable or new brake pads.
How do I adjust chain tension?
You'll need a 19mm box wrench to loosen the axel nuts. You can then slide your wheel back. Just make sure you have the wheel fully tightened when you are done. To avoid damage and get the proper tension, please have this done by a certified bike tech.
How do I fix/replace my chain?
Bring it to your local bike shop as you will need a chain breaker. If the chain is broken right out of the packaging or breaks within just a few days of having the bike, please give us a call.
How long is your warranty and what does it cover?
Please refer to our Limited Warranty Policy below.
Do you have touch up paint?
No, we do not offer any paint for touch ups.
I crashed my bike on the road, rail, jump, path will you replace it?
Any bike damaged due to reckless riding, negligence or an accidental crash will not be covered under warranty and therefore, will not be replaced. Furthermore, bike damage due to normal wear and tear do not qualify for replacement either.
(a) This warranty extends only to the original retail purchaser of the bicycle.
(b) This warranty covers for one year defects in material and workmanship only in the alloy steel or Cro-Moly frames and forks of the bicycle.
(c) This warranty does not cover paint, decals, tires, tubes, chains, rims, cables, pads, handlebars, grips, pedals, and other wear items.
(d) This warranty obligation is limited solely to providing a similar style and quality replacement to the defective frame, without charge for materials. That obligation is subject to purchaser returning the defective part, together with a copy of this warranty and the original retail invoice or other evidence of the date and place of purchase.
(e) This warranty does not apply to frames or forks that have been damaged because of an accident, abuse, neglect, use in competition, jumping or stunt riding of any kind, or because of improper assembly or improper maintenance performed by anyone other than an authorized bicycle professional, or because of the installation on the bicycle of parts or accessories that were not originally intended for or compatible with the bicycle as sold.
(f) This warranty does not cover damage caused by improper adjustments, normal wear and tear or anything other than defects in workmanship and material.
FRAMED does not warrant that the defective part or product will be replaced with the same exact model and/or color.
DO NOT return any warranty claim product without first contacting Customer Service:
200 So Owasso Blvd E St Paul MN 55117 Phone: 866-956-5971
FRAMED (AND ITS AFFILIATES AND ITS AFFILIATED COMPANIES, INCLUDING BUT NOT LIMITED TO ACTIVE SPORTS, INC., PROBOARDSHOP CORP., AND ACTIVE BOARDER CORP.) SHALL IN NO EVENT BE RESPONSIBLE FOR INCIDENTAL, CONSEQUENTIAL OR SPECIAL DAMAGES, NOR FOR TRANSPORTATION CHARGES OR DEALER LABOR CHARGES. FRAMED (AND ITS AFFILAITES AND AFFILIATED COMPANIES, INCLUDING BUT LIMITED TO ACTIVE SPORTS, INC., PROBOARDSHOP CORP., AND ACTIVE BOARDER CORP.) SHALL NOT BE LIABLE FOR ANY PERSONAL INJURY, LOSS, OR DAMAGE WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL. THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER EXPRESS WARRANTY. ANY IMPLIED WARRANTY, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS IS HEREBY EXCLUDED.
Note: All complete bikes are sold and delivered partially assembled. Final assembly should be done by a qualified bike technician. Failure to have the bike assembled by a qualified technician may void the warranty and could result in damage and/or injury if not assembled correctly. As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping.
Chain guard and reflectors should be assembled and installed prior to use.