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FAQs


How do I take care of my bike now that I have it?

There are a few simple steps you can do to keep your bike lasting longer. First, always fill up tires to the recommended pressure every day. Second, lube your chain every three weeks. Third, if you get stuck in the rain, dry off your chain right away and apply lube.

 

What do I do if the bike arrived damaged?

If you open the box and see that there is any sort of damage, do not assemble the bike, leave it how it is take some pictures and call us right away. We want to get you a replacement part as soon as we can. Just have the photos and order number ready for a speedy swap.


Are flat tires covered under warranty?

No. If you get a flat tire, that is on you. Take it to your local bike shop and have them do the necessary repairs.


If I spray paint the rims, will that void my warranty?

Yes. If you spray paint a part and try to warranty it, you will be charged full price for the part plus shipping.


My bars are slipping. What do I do?

Please call us to explain the situation further. We can either give you pointers or swap them out for a new pair if necessary.


My brakes don't seem to be grabbing / stopping well.

One of the most common reasons for this is dirty rims. First, try to clean your rim with a cleaning agent such as Simple Green. A lot of dust can gather on the rim, making it tough for the brake pads to grab. If this doesn't work, please contact us right away as you may just need a new brake cable or new brake pads.


How do I adjust chain tension?

You'll need a 19mm box wrench to loosen the axel nuts. You can then slide your wheel back. Just make sure you have the wheel fully tightened when you are done. To avoid damage and get the proper tension, please have this done by a certified bike tech.


How do I fix/replace my chain?

Bring it to your local bike shop as you will need a chain breaker. If the chain is broken right out of the packaging or breaks within just a few days of having the bike, please give us a call.


How long is your warranty and what does it cover?

Please refer to our Limited Warranty Policy below.


Do you have touch up paint?

No, we do not offer any paint for touch ups.


I crashed my bike on the road, rail, jump, path will you replace it?

Any bike damaged due to reckless riding, negligence or an accidental crash will not be covered under warranty and therefore, will not be replaced. Furthermore, bike damage due to normal wear and tear do not qualify for replacement either.