Returns are allowed and must be initiated within 30 days of receiving the item. Please contact Framed Bikes for instructions. Returns made outside the 30 day window will be subject to a 10% restocking fee. Items for return must be brand new and complete with original packaging and tags. Items that are returned used/dirty/damaged/soiled, i.e. animal hair, will be charged a restocking fee. Buyers are responsible for shipping charges associated with the return.
When returning an item please make sure to include a copy of your invoice and a quick note explaining the situation at hand as this helps us process your request faster. If you'd like to exchange an item, please place a new order. This will allow us to get the new item shipped more quickly and prevent the item from selling out as we are unable to hold items for exchanges. Pack and seal your return securely (in the original package if possible). Packages must be returned prepaid; we cannot accept C.O.D. deliveries. For your protection, please use UPS, Fed Ex or Insured Parcel Post for shipment. Be sure to email us the tracking number for the return package. All credits will be placed on the credit card or account used for the original purchase. You can expect a 3-5 business day turnaround time for returns/exchanges to be processed once the item/s has been received. Turnaround times will be longer during December and January. Please allow 1-2 billing cycles for the credit to appear on your statement. For additional information e-mail us at email@example.com
Our return address is:Framed Bikes
200 S Owasso Blvd. E
St.Paul , MN 55117