We ship domestic orders Monday-Friday. Many of the bikes we sell are custom built to order. Please allow 2-3 business days for custom builds.
UPS will not deliver to P.O. Boxes. To qualify for free shipping your order must be shipped to a physical address in the lower 48 states (NO P.O. Boxes)
Most comfort, cruiser, road, gravel and fat bikes are not able to ship via USPS due to the size of the box. In instances where P.O. Boxes, APO/FPO or any other address requiring shipment via USPS is entered, the order will be cancelled/refunded. You will be contacted via email and asked to place a new order with an address in which we can ship to via UPS. We apologize for any hassle and inconvenience.
Most bikes require 2-3 business days to be built, inspected and shipped. If you select a 99% assembly option in checkout please allow 2-4 days prior to shipment.
As an industry standard, some bikes might have minor cosmetic blemishes due to the nature of shipping.
If you need to cancel or update an order, please contact us ASAP. We can’t guarantee we’ll be able to stop a shipment, but we’ll make every attempt to accommodate the request.
For any delivery issues such as non-receipt or damage please contact us immediately, so we can involve the shipping company as soon as possible.
Orders that have a shipping weight under 5lbs and are less than $200 might be shipped via USPS, we reserve the right to use either UPS or USPS. Items shipped via USPS are not able to be redirected once shipped so please double check the shipping address entered during checkout.
Orders with shipping addresses that contain apartment, suite, floor, unit numbers or have a value over $400 will be shipped with an indirect signature requirement for fraud protection reasons.
Orders that are refused by recipient, returned to us due to insufficient address or any other undeliverable reason, will be returned and refunded less shipping charges incurred (both ways).
UPS Ground operates Tuesday-Saturday. UPS Air services operate Monday-Friday. We do not offer Saturday delivery for any orders placed with expedited shipping.
Attention international customers - please make sure to read the following info before placing an order. International buyers are responsible for shipping costs as well as any taxes/duties issued by their customs agency upon delivery.
Customs - Taxes - Duties - Gifts: Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying. Also, we can't mark an item as gift to avoid duties/taxes.
PLEASE NOTE: If an order is refused or returned to sender for a bad address entered or refusal to pay customs, taxes, duties we'll refund the price of the item less both shipping charges.