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Warranty


Our seasoned bicycle professionals are standing by to assist you and answer any questions you may have. Service representatives are available from 8:30 AM CST to 5:00 PM CST Monday through Friday. Please leave a voicemail if a representative is not available and we will return your call promptly. You can reach us at info@framedbikes.com or 1.866.956.5971.

Framed Bikes provides a limited warranty against defects in materials and workmanship to the original purchaser on their new bike.  Bikes and parts made of different materials are covered under different warranties based on intended use.  Framed Bikes sells a variety of bike styles and they are not all covered under the same warranty stipulations and time frames. The details of the Framed Bikes limited warranty is outlined below.

All Framed branded bikes must be assembled by a professional bicycle mechanic working in a professional setting. If a bike is not assembled by a professional bicycle mechanic, the warranty outlined below is null and void. Please save your invoice, receipt, and/or completed work order from your bike assembly as proof of professional assembly. Buyers that opt for assembly prior to shipment through affiliate seller’s programs will be in compliance with this assembly requirement.

All Framed Bikes Parts and Components

All Framed Bikes branded aluminum alloy and carbon components including but not limited to handlebars, stems, seat posts, and pedals are covered for 1 year against defects in material and workmanship.  Wear and tear on parts is not included in this warranty, parts including but not limited to tires, tubes, rim strips, grips, bar tape, saddles, cables, and housing.

All Framed Bikes BMX/Hybrid/Street Frames and Forks

All Framed Bikes in this class with aluminum alloy, chromoly, or steel frames and forks are covered under a 1 year limited warranty. This warranty covers defects in material and workmanship. Paint and decals are not covered in this warranty. Painting over the bike frame and/or fork will immediately void the warranty. If you believe there is a defect in the paint or decals of your bike please contact Framed Bikes customer service immediately. Bikes covered under this warranty are listed below.

All Framed Aluminum Alloy Bike Frames and Forks, not including BMX/Hybrid/Street Bikes

All Framed aluminum alloy bike frames and forks are covered under a 3 year limited warranty. This warranty covers against defects in material and workmanship based on the intended and acceptable use of the bike and fork. Painting over the bike frame and/or fork will immediately void the warranty.

All Framed Carbon Bike Frames and Forks

All Framed carbon bike frames and forks are covered under a 5 year limited warranty. This warranty covers against defects in material and workmanship based on the intended and acceptable use of the bike and fork. Painting over the bike frame and/or fork will immediately void the warranty.